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Podcast: Generation AI: Automating Better Business
Episode: Why Starting Small with AI Can Lead to Huge Benefits
Description: AI continues to expand our horizons—but all its promise means nothing if it doesn’t circle back to the most important thing: customer experience.This week, host Ruth Zive speaks with Joe Wang, Director of Customer and Community Experience at Ancestry. With a rich professional background spanning top tech companies like Yahoo, Alibaba, and Upwork, Joe shares his unique insights on integrating AI into CX, the lessons learned from being an early adopter, and the trends and developments that tech professionals should be excited to tackle.Join us as we discuss:Using small-scale tests to c...