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Podcast: Disney Insights
Episode: Smile Darn Ya Smile: Why You Should Smile While Wearing a Mask
Description: We take a look at the challenge service providers at Disney have in wearing a mask, and why they should still smile, even though their face is covered. We look at the implications for every organization who is trying to provide great customer service. Join J. Jeff Kober in this Disney at Work podcast, which includes a show notes page. The ideas here are based from Jeff's book, The Wonderful World of Customer Service at Disney.Â