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Podcast: The Frankie Boyer Show
Episode: Nancy Friedman, Popular Customer Service Keynote Speaker
Description: First up: Nancy Friedman, a well-known and popular customer service keynote speaker, was born and raised in Chicago, Illinois. Nancy was dubbed ‘The Telephone Doctor’ by a newspaper editor at the Quad City Times in Davenport, Iowa after delivering a customer service program to his News Department. http://www.nancyfriedman.com/Then:Boy From Buchenwald: The True Story of a Holocaust Survivor, for middle grade readers, is by Susan McClelland and Romek Wajsman, who changed his name to Robbie Waisman when he moved to Canada in 1949. https://www.smcclelland.com/And: Shawn Bloom has been the pres...