Want to create an interactive transcript for this episode?
Podcast: Future Commerce
Episode: Laser-Focused on Profitability (feat. Pashmina Lalchandani, Co-Founder of Bar & Cocoa)
Description: Fair Trade, Fair Labor, and Sustainable Chocolate is PossibleShipping chocolate is challenging enough, but sourcing and housing craft chocolate from global suppliers, and creating a marketplace for consumers who have very specific expectations around buying and consuming chocolate is harder still.The challenges of creating a great customer experience with shipping delays in the midst of COVID created issues in the logistics industry, and those had massive impacts on the quality of the product at the time of delivery. Some chocolate only arrived a month post-purchase, at which point it wasn’t consumable. This represents a problem in...