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Podcast: Find My Catalyst Podcast
Episode: Simplify - Support vs Success
Description: Key Quotes "Support is reactive. It's something that is absolutely necessary. People are gonna break things; people are gonna need help." "Success is proactive. How do we design for success given what I know about what the future looks like inside your business?" "If your success team is acting reactive, they might be a support team, and you are just calling them something different." Summary This episode delves into the differences between support and success in business, advocating for proactive success planning to ensure growth and customer retention. Mike shares practical insights on how businesses...