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Podcast: The CU2.0 Podcast
Episode: CU 2.0 Podcast Episode 150 Vince Bezemer on Self-Directed Banking
Description: Send us Fan MailFile this under trends that will rock the ground beneath your feet. The next wave in financial services will be self-direction, says Vince Bezemer, head of strategy at Backbase, whom you know from CU 2.0 Podcast Episode 110 (and the companion, 111, with Wildfire Credit Union, a Backbase customer).Now Bezemer is back with a big message: members no longer want you to tell them how to do what they want to do. You can't offer 90% account origination online but in the last mile insist a branch visit is key.In a si...