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Podcast: No Vacancy Live!
Episode: Can Hotels Keep Humanity in Hospitality As Tech Takes Over?
Description: During HITEC 2024 Tristan Gadsby, CEO of Alliants, and I discussed the crucial role of humanity in technology within hospitality. · We emphasize the importance of personal interactions over digital processes · How technology should empower staff to create memorable guest experiences · The need for user-friendly interfaces and the effective use of AI to personalize guest services · Moving beyond outdated systems to a more integrated approach