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Podcast: The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
Episode: What it means to be customer-obsessed with Jill Pavlovich, Albertsons
Description: We are here in Nashville at Forrester CX Summit North America, and we’ve been hearing a lot about what it takes to create and sustain a great customer experience.And while there’s good customer experience, there are things that set aside the brands that say they prioritize their customers, and there are those that are customer-obsessed.Today we’re going to talk about what it means to be customer-obsessed, and how to create great omnichannel customer experiences in retail.To help me discus...