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Podcast: Culture Leaders
Episode: How the Major League Baseball connected the dots between the fan experience and the employee experience
Description: For years Major League Baseball has measured everything related to the game. From the data that individual teams use for onfield performance to the analytics they use to tailor the brand and gameday experience for the fans. Brand is a promise to the customer, culture is how you deliver on that promise. In this episode, you’ll hear how Major League Baseball started their journey to create a culture of feedback and analyze the data that most closely impact their employees to deliver that world-class brand experience. The guest for this episode is Kiera Connerty, Dire...