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Podcast: Fraudology Podcast with Karisse Hendrick
Episode: Why "Friendly Fraud" is Costing Online Businesses Billions
Description: Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick delves into the intricate world of friendly fraud, explaining it as fraud reason code chargebacks that are not actually fraud. Karisse highlights how the ease of filing chargebacks since 2011 has led to a surge in these incidents, putting online businesses at risk of losing billions annually. She discusses the crucial steps merchants must take to distinguish between legitimate and friendly fraud chargebacks, emphasizing the importance of thorough investigation and response to prevent diluting the payment processor's attention.<...