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Podcast: Fitness Business Podcast: Leadership, Innovation, and Profit
Episode: In the Trenches with Hank Ebeling: Service That Members Love
Description: Hank turns up the heat on the customer service and customer experience. By making a few small changes, to your level of customer service, your club can crush the competition! Follow along for Hank's 14 service points and a "how-to" guide on implementing them. Plus, Hank explains the definition behind "Surprise and Delight."