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Podcast: Disney Insights
Episode: Fantastic Customer Service & Leadership at Disney & Elsewhere: Conversations with Kim & Mac Cantrell
Description: This week on Disney at Work we have the good pleasure of being joined by Kim and Mac Cantrell who works with companies and leaders in creating organizational excellence. At the heart of this has been some recent experiences of Kim and Mac at Walt Disney World. We look at the link between leadership and creating a strong customer service brand via a customer-focused culture. We discuss not only Disney, but other organizations like Chick fil-A, Ritz-Carlton, Publix and others. Join us for this insightful look at what makes organizations great!
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