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Podcast: The 'So You're A Vet... Now What?' Podcast
Episode: Ep 227: The Importance of Emotional Intelligence in Veterinary Medicine, with Dr. Monica Tarantino
Description: In this episode of the ‘So You’re a Vet… Now What?’ podcast, host Dr. Moriah McCauley is joined by small animal veterinarian Dr. Monica Tarantino. Dr. Monica Tarantino stresses the importance of expressing empathy to clients as a powerful tool in client communication. By showing understanding and compassion towards the client's situation, veterinarians can establish a connection, making clients feel like they are part of the same team. This initial empathetic statement sets a positive tone for the conversation and fosters trust between the veterinarian and the client.Dr. Tarantino recommends initiating every exam room with an empat...