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Podcast: The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
Episode: The shift from service to sales with Josh Feast, Cogito
Description: Today, we're excited to delve into the evolving landscape of customer service and sales with Josh Feast, CEO and Co-Founder of Cogito. We’ll explore how AI is reshaping the roles of customer service agents and enhancing business strategies.RESOURCESConnect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss the Mid-Atlantic MarCom Summit, the region's largest marketing communications conference. Register with the code "Agile" and get 15% off.Don't miss a thing: get the latest episodes, sign up for ou...