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Podcast: Scaleup Valley Podcast
Episode: Ep 188 - How To Transform Customer Success To Drive Retention With The VP Of CS At Client Success
Description: On this episode of the Scaleup Valley podcast, Mike Dias speaks with Kristi Faltorusso, VP of Customer Success at Client Success
Key takeaways:
- Focusing on the retention engine to serve the right customers
- Grouping your customers according to potential and growth, not only by size or sales
- Democratization of data: everyone needs to be able to access and understand the status of the company