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Podcast: The KPI Podcast
Episode: Foundation of Company Culture with Peter Ryan
Description: Another Contact Center KPI episode has dropped and Peter Ryan is this week's guest!Peter is the Founder & Chief Analyst at Ryan Strategic Advisor and has over 20 years of experience in the contact center consulting world.Company culture discussions seem to be missing within the contact center community and Peter is here to help you set the foundation to help you get it right. Here are 3 things you can do that will directly impact company culture:• Start with internal focus groups. Not online surveys. Find out a few things: what makes your em...