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Podcast: B2B Tech Talk with Ingram Micro
Episode: CXaaS: Customer Experience as a Service
Description: In an increasingly “as a service” world, partners are relying more and more on renewals and upsell opportunities across the lifecycle of the initial sale. But for many companies, the upfront costs required to build an in-house CX practice remain prohibitive. That’s why Ingram Micro and Cisco created CX as a service (CXaaS).Host Shelby Skrhak speaks with Nicole Dziedzic, Senior Vendor Business Manager at Ingram Micro, and Peter Graber, Executive Director Advanced Solutions, Cisco, about:-Trends in the CX market-What the Cisco unit is doing around CX-The value created from CXaaSL...