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Podcast: AWS She Builds Tech Skills
Episode: Episode 44: Optima Tax Relief - Improve customer experience with Amazon Connect
Description: Optima Tax Relief - Improve customer experience with Amazon Connect Join us for our next episode to learn how Optima Tax Relief helps individuals and small business owners resolve and manage IRS and state tax debt. Shubha will share her career in technology and how she supports Optima Tax Relief’s core products. Learn how Amazon Connect helped improved customer experience and reduce operational cost. You will hear first hand implementation lessons and what it takes to successfully migrate a contact center.