Want to create an interactive transcript for this episode?
Podcast: The Dallas Morning News
Episode: Has the LUV run out for Dallas-based Southwest Airlines?
Description: Herb Kelleher, founder of Southwest Airlines once said, “A company is stronger if it is bound by love, not fear.” But is love enough to save Southwest? Southwest Airlines CEO Bob Jordan said recently in an email to The Dallas Morning News, “No change fees. No cancel fees. No bag fees. Rapid rewards points don’t expire. Flight credits don’t expire. We have the friendliest, most flexible policies in the industry with a terrific network. But the biggest thing that makes us ‘us’ is our people and the unique and unrivaled hospitality they deliver.” ; In other news, a rideshare driver...