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Podcast: Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation
Episode: Redefining Hospitality Through Scalable Data Solutions with Claudia Infante of Margaritaville
Description: This week, David Wright is joined by Claudia Infante, Chief Data Officer at Margaritaville, to discuss her journey from Director of Revenue Strategy to leading Margaritaville’s data-driven initiatives. They explore how Claudia has played a pivotal role in scaling the brand, the importance of understanding customer experiences, and the lessons learned from failures.Key Takeaways:(02:25) Walking in customers’ shoes to understand their experience.(05:12) Overcoming biases by recognizing that you are not your customer.(10:45) Empowering your team by removing obstacles and trusting their expertise.(1...