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Podcast: Let's Talk Loyalty
Episode: #115: Loyalty Research and Insights from South Africa
Description: This episode is sponsored by Points, a Plusgrade company. Read more about their Exchange solution as a growth channel for loyalty programs here.This short show summarises the insights I learned from Amanda Cromhout, founder of the Truth loyalty agency in South Africa.In March 2020, they published their latest white paper on the key trends in loyalty from South African consumers, so listen to learn the incredible statistics she shared, as well as her key concern about the one consumer segment that is actively disengaging from loyalty programmes in that market....