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Podcast: Rule Your Pool
Episode: The Golden Rule, with Harold Evans
Description: 00:00 - Intro03:48 - Our strategy at Orenda: a minimalist approach, proactive pool chemistry06:24 - What has changed in the pool industry culture?09:00 - The aptitude in the industry has improved, and is essential for our future09:47 - Old habits still dominate...but change is already occurring in a good direction 14:03 - Cynicism in pool forums is hurtful to our industry18:20 - Give the customer the service you would want if you were the customer26:25 - Customers buy things online and ask service pros to install i...