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Podcast: Behind the Growth
Episode: Andree Gosselin O’Meara on Home Automation and Sustainability
Description: In this episode of Behind the Growth, Imran Mian sits down with Andree Gosselin O'Meara, VP of Customer Support at ecobee, to explore her career journey and the transformative projects she has led. Andree shares her experience in customer service, starting from her early days at Xerox to her current role at ecobee, where she has been instrumental in driving digital transformation and enhancing customer experiences. Andree delves into the large-scale initiatives she has overseen, including moving a contact center and implementing advanced tools like Salesforce and Amazon Connect. She emphasizes the importance of embracing new technology a...