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Podcast: The Hard Part with Evan McCann
Episode: David Hariri from Ada
Description: David Hariri is the Co-Founder of Ada.
Ada is the world’s leading customer service automation company. Built for the digitally transforming enterprise, Ada’s AI-powered customer service automation platform helps companies effortlessly resolve their customer inquiries in any language or channel.
Since 2016, Ada has powered over 4 billion automated customer interactions for companies like Meta, Verizon, AirAsia, Yeti, and Square.
Takeaways
Why Mike and David worked as customer support reps at other companies to find the true problem to solve.
Why the Buyer and User of a pr...