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Podcast: DisrupTV
Episode: How Will GenAI And ML Transform CX? | John K, Krystle C, Barry C, Sarah D
Description: This week on DisrupTV, we interviewed John Kreul, Chief Information & Digital Officer at Jewelers Mutual Group, Krystle C., Senior Vice President, Marketing & Digital Business at Jewelers Mutual Group and Barry Conchie and Sarah Dalton, Co-authors of The Five Talents That Really Matter: How Great Leaders Drive Extraordinary Performance.
This episode featured discussions on leadership talents, data technology, and customer personalization. John Kreul and Krystle Craycraft from Jewelers Mutual Group discussed their 111-year-old company's transformation into a digital-first business, leveraging AI and data analytics to enhance customer experiences. They highlighted the importance of personalized insurance and the need for frictionless customer...