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Podcast: Disney Insights
Episode: Guest Expectations: At Topolino's, Disney's Riviera Resort, & Beyond
Description: It's been busy here as we've been working to help organizations in their efforts to be world-class. But that gives us an opportunity to share a client experience I had while at Walt Disney World this last week. In this Disney at Work podcast, where we share lessons from the Happiest and most Magical Places on Earth, we talk about customer expectations, exceeding them, and building positive perceptions from negative ones. We do this in the setting of Topolino's Terrace--found on the top of Disney's new Riviera Resort. It's the perfect setting to not only discuss expectations, but to...