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Podcast: EMS One-Stop
Episode: Quality as an organizational strategy
Description: In this episode of EMS One-Stop, host Rob Lawrence is joined by quality improvement expert, Dr. Dave Williams, recent co-author of the book, “Quality as an Organizational Strategy,” and Dr. Jonathan Studnek, executive director of Wake County EMS.
Together they discuss the five activities for organization’s leaders to provide the structure to begin working on making quality their strategy.
These activities are centered on:
Purpose
Viewing the organization as a system
Obtaining information
Planning to improve
Managing improvement efforts
These five activities form a...