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Podcast: The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
Episode: Powering up your knowledgebase for better CX with Sophie Wyne, Ariglad
Description: You probably feel like you know your customers pretty well, but you can’t know everything, and there always seems to be a new question that you or your team are unprepared to answer or respond to. How do you identify those gaps before you get a tough question from your customer?Today we’re going to talk about the transformative power of knowledgebases in customer support with Sophie Wyne, CEO of Ariglad. We’ll discuss how a well-maintained knowledgebase can benefit both customers and internal teams and how AI plays a crucial role in optimizing this resour...