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Podcast: Banking on Digital Growth
Episode: 107) #DigitalGrowthJourneys: Educating & Creating a Better Customer Experience within Banking
Description: When business feels “good enough,” it can lead to a decline in customer experience. Providing new ways to educate customers and make the banking process easier should not only be looked at as advantageous to the success of the bank, but as a reminder that helping the customer is the first priority.
Paul Long, Senior Vice President - Business Banking & SBA Lending at Timberland Bank, joins the show to discuss his approach to providing customers with a first-rate digital experience and always giving more than he will ever get back.
What we talked abou...