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Podcast: Find My Catalyst Podcast
Episode: Bad Practices and How To Avoid Them
Description: In this episode, Mike and Jody discuss bad practices and offer some tips on how to avoid implementing them in your business processes. Questions Answered: How do we know if we have a bad practice? How do we avoid bad practices? What is the first step to take in avoiding them? Key Takeaways: It is important to have an actual discussion with your customer. Ask, "Is this thing that I am doing better for me, better for the customer or mutually beneficial?" Leverage feedback loops, test, listen and adjust Start where the customer engages. S...