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Podcast: The KPI Podcast
Episode: Dream Outcomes with Adam Saad
Description: In the latest episode of the Contact Center KPI podcast, we dive into a powerful shift in one's mindset: moving beyond KPIs and focusing on dream outcomes for businesses.Adam Saad, Founder & CTO of Tech Stack Advising, teaches you not only how to approach dream outcomes, but how to achieve them.Here are two things Adam says you can do right now:1) If you're having trouble getting buy-in on the dream outcome, then you're probably not thinking big enough. It's time to think bigger. 2) Tie your dream outcome to math and buil...