Want to create an interactive transcript for this episode?
Podcast: Now to Next with Nick Nanton
Episode: Now to Next with Nick Nanton Feat. Chris Voss
Description: Chris Voss is the CEO and founder of The Black Swan Group Ltd, a best-selling author, and the FBI’s former lead international kidnapping negotiator. Host Nick Nanton discusses Chris’ national best-selling book, Never Split the Difference, the attributes that make a master negotiator, and empathy’s effect in business negotiations. Timestamps:2:40: Should you split the difference?3:53: Why compromise often doesn’t work out6:36: Oprah Winfrey — the negotiator9:19: Tactical empathy and strategies used12:02: In a kidnapping, who has the upper hand?1408: Social dynamics that affect decision making18:15: Chris’ work in Haiti20:31: "The favorite or the fool" concept26:42...