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Podcast: Leadership, Brand Strategy & Transformation - Minter Dialogue
Episode: How and Why Customer Care Can Lead Digital Transformation with Celine Dumais at L'Oreal USA
Description: Minter Dialogue Episode #189 — This interview is with Celine Dumais, in charge of Customer Care for L’Oreal USA, but with a wider strategy role for customer care for the Americas. In this podcast, we talk about the challenges of customer care service, how customer care can be a leading thrust in the transformation of the organization, the issues with customer care for a multi-brand environment and much more.Meanwhile, please send me your questions as an audio file (or normal email) to [email protected]; or you can find the show notes and comment on m...