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Podcast: UC Today
Episode: Using AI in the Contact Center during a Pandemic
Description: Rob Scott hosts Jonathan Rosenberg, CTO and Head of AI at Five9. In this session we discuss the following:1) How does AI help agents achieve great customer experience during a pandemic like COVID-192) What role can AI play in the migration/deployment process and what benefits can it deliver3) The future of customer experience If you're looking for more information on this topic visit https://five9.comHosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #COVID19 #Coronavirus #CustomerExperienceThanks fo...