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Podcast: UC Today
Episode: Speech Recognition can Save the Contact Centre
Description: Rob Scott hosts Jeff Palmer, VP of Sales at Speechmatics. and Mark Summerson, VP of API Partners at Vonage. In this session we discuss the following:- What is Speech Technology?- What are the key issues that your customers are facing and how do you help solve them with speech? - Explore popular applications of speech technology and speech recognition- What are the key considerations when utilising speech technology? - What's the future of speech tech look like and how will it continue to impact customer experience going forward?INDUSTRY R...