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Podcast: UC Today
Episode: CPaaS and the Battle for the Consumer of Tomorrow
Description: Has the realisation that customer service and CX is the most important factor within business finally dawned on global industry? One of the buzz phrases within UC and C currently, it appears that many organisations have realised that the customer and their experiences are so critical to enable business success. Today on Out Loud we discuss the provision of customer service and how technology platforms are important but not the most vital factor in providing great customer services.Â