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Podcast: UC Today
Episode: Improve Your Customer Service Provision with Data Analysis
Description: Collaboration technology and tools are often lorded as the best way for organisations to increase efficiencies for their end users, quantifying that efficiency is often more difficult. Realising those productivity gains is critical to proving value and providing accurate information in relation to ROI. With companies using a variety of different collaboration and communication mediums the issue of data analysis is made even more complex. We look at the correlation between accurate data analysis and providing great customer services