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Podcast: The Mindtools L&D Podcast
Episode: How do we measure management capability?
Description: Measuring management capability is intrinsically complex. Unlike sales training, where you have sales, or customer-service training, where you have CSAT scores, management doesn't have a built-in metric we can use to quantify learning impact. So, what's the solution? This week on The Mind Tools L&D Podcast, Ross Dickie is joined by Owen and Anna to discuss our new 'Manager Skills Assessment' — a scientific diagnostic that managers and their organizations can use to evaluate their capability. We discuss: what the Manager Skills Assessment (MSA) is, and how it works; how we designed the MS...