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Podcast: Optometry: The Ultimate O.D.
Episode: Are You Meeting Patient Expectations? - E52
Description: Are You Meeting Patient Expectations? - E52
Highlights from this episode:
Are You Meeting Patient Expectations? (00:54)
Office Talk: Blood in the Water & Staff Perks (18:06)
What makes a great patient experience? The answer is meeting (or exceeding) the patient's expectations. The first step in this is figuring out what your patients' expectations actually are. You might be doing things that you think far exceed what's expected but the patient views it as a given. This segment is all about how to deliver on what you promise and blow your patients minds! (00:54)
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