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Podcast: AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics
Episode: Sinclair Support Manager & President of the Seattle HDI Chapter Tony North Discusses Excellence in Customer Support, Hiring on Cultural Fit, and the Key Metrics in ITSM
Description: Send us Fan MailIT veteran Tony North is the Support Manager @ Sinclair and the president of the Seattle HDI Chapter. Tony stops by for a chat with our host, Dan Turchin, to discuss building great customer support experiences, how to hire the very best people for your team, the top ITSM tools shaping the customer experience today and how to best measure and scale these tools. For those interested in the future of support and ITSM, Tony shares his thoughts around decentralization, reporting, & robotics, describing how these trends are disrupting the industry. Challenges for...