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Podcast: Inside Commerce: Ecommerce Strategy, CX and Technology Podcast
Episode: EP262: Should You Invest In Your Technology Stack or Expect To Reduce Your TCO When Replatforming?
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ABOUT THIS EPISODE:
In this episode of Inside Commerce, James Gurd and Paul Rogers discuss the critical decision-making process surrounding technology investment versus viewing technology migration as a cost reduction opportunity. They emphasize the importance of focusing on value rather than merely cutting costs, exploring the nuances of licensing fees, the significance of building business cases to justify technology investment. The conversation also highlights the need for customisation in SaaS platforms and the importance of planning for cost neutrality in long-term strategies via offsetting...