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Podcast: In Focus by The Hindu
Episode: Draft E-commerce Rules: Why are online retailers concerned? | In Focus Podcast
Description: The Consumer Affairs Ministry last month issued a set of new draft e-commerce rules that has some of the top e-commerce sites rather worried. According to the government, these rules seek to protect consumer interest, prevent unfair trade practices, and encourage fair competition. Among other things, the rules bar certain kinds of flash sales and mis-selling, and make it mandatory for them to appoint a chief compliance officer, a nodal contact person for coordination with law enforcement agencies, and a resident grievance-redressal officer.On the face of it, these rules do not seem unreasonable, especially from the...