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Podcast: Customer Experience Superheroes
Episode: Customer Experience Superheroes - Series 3 Episode 4 Service Recovery with Katie Stabler
Description: In this series we share the CX Superpowers needed to be a leader in customer experience today. Completing our third series we welcome Katie Stabler, founder of Cultivate - Customer Experience by Design. Through an experienced career in service, Katie shares the importance of treating recovery as a customer experience opportunity. With examples from Tesco & Ritz Carlton we hear how a potential issue can result in a more committed customer. Learning this superpower as well as others in this series will help you become a CXSuperhero.Hosted by global CX consultant and mentor Christopher Brooks...