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Podcast: Coaching Conversations in 2025
Episode: The Voice of the Customer Creates "Needed" Coaching
Description: Send us Fan MailAccording to an online article on www.CustomerThermometer.com the following research showed the value of a great customer experience:54% of customers have higher expectations for customer service today compared to one year ago.This percentage jumps to 66% for consumers aged from 18 to 34 years old.MicrosoftGartner predicts that 89% of businesses are expected to compete mainly on customer experience.GartnerGartner have also predicted that by 2019 more than 50% of organizations will redirect their investments to customer e...