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Podcast: Coaching Conversations in 2025
Episode: Measure Customer Success & Loyalty and You Now Have a Coaching Program
Description: Send us Fan MailOne of the toughest things we hear in our business is often leaders will say they don't have time to coach. Think about the following-what if customer satisfaction and loyalty were going down and it required staff members to change and approve their ability to converse and interact with customers with the same managers honestly recommend not coaching because they don't have time? Customer success and loyalty metrics are a great way not only to get managers to coach but provide them targeted goals that are guaranteed to drive the business going forward...