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Podcast: Let's Talk Loyalty
Episode: #18: Trends in Loyalty - My Predictions for 2020
Description: This episode is sponsored by Points, a Plusgrade company. Read more about their Exchange solution as a growth channel for loyalty programs here. Today's episode discusses my ideas on loyalty TRENDS emerging for 2020 and beyond.Beyond the more frequently-touted ideas around personalisation, subscription programmes and environmental considerations, I've chosen three topics that excite me that include some innovative opportunities to consider as you plan your programme's evolution.Show Notes:1) The CX Academy: https://thecxacademy.org/2) Gartner Customer Experience Survey: https://www.gartner.com/smarterwithgartner/key-findings-from-the-gartner-customer-experience-survey/3...