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Podcast: Travel Agent Achievers - To Educate, Encourage and Empower Travel Professionals
Episode: The Steps we use to WOW our clients in every step of the booking process
Description: Systems just don't sound like a sexy or fun thing to do. I get it, I thought the same. However, when a staff member recently left my employment, boy was I glad that we had set up systems to know what happened in that role and also how to do each part of the role. When we broke it down, the travel booking process is also a system, even though I fought this for a long time. Every client is an individual, right? But trust me, you often do the same thing over and over again. ...