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Podcast: IBS Intelligence Global FinTech Interviews
Episode: Ep252: How conversational AI can offer a competitive edge in customer service and experience
Description: Muddu Sudhakar, Chief Executive Officer, AiseraAddressing the problem of increasing customer wait times, US banking platform Dave’s solution was to employ an AI conversational interface that delivers customer self-service. With Aisera’s AI Customer Service solution, the challenger bank provides on-demand, personalised support options accessible through a 24×7 virtual assistant that has resulted in a 70% auto-resolution rate with self-service and a 60% first call resolution. Muddu Sudhakar, CEO of Aisera, speaks to Robin Amlôt of IBS Intelligence about how the ‘AI revolution’ could rival the industrial revolution in its impact.Â