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Podcast: Energy Gang
Episode: What Utilities Can Learn From Amazon [Original Content From Tendril]
Description: Amazon's analytical approach to understanding the customer allowed it to move beyond books and dominate the retail space. Entire industries are getting upended and transformed as a result.This story about disruption is a familiar one. We’ve seen how it plays time and time again – and it’s not pretty for the incumbents who fail to catch up with technology. It's a compelling narrative in the utility space, where we are smack in the middle of an Amazon moment. Electricity consumers want choice. They respond to personalization. And there’s a new generation of technolog...