Want to create an interactive transcript for this episode?
Podcast: The KPI Podcast
Episode: Top 5 Compliance Requirements with Tonia Brown
Description: Tonia Brown, VP of Compliance at First Credit Services, gives you the top 5 compliance requirements in the latest episode of the Contact Center KPI Podcast!If you don't have 20 minutes to listen or watch, here is a sneak peek at those requirements:1. You need a knowledgeable compliance person in-house2. A Compliance Management System (CMS) 3. Executive leadership and oversight4. Documented policies and procedures in your CMS5. Internal audit process